Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Wanted Win Casino. Please read them carefully before creating an account, depositing funds or participating in any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular products, games or promotions.

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1. General terms and acceptance

These Terms & Conditions apply to the Wanted Win Casino website, related services and any account you create through the website. They form an agreement between you and the operator of the website. References to “we”, “us” and “our” mean Wanted Win Casino or the relevant operator of the service. References to “you” and “your” mean the person accessing the website or using an account.

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By visiting the website, registering an account, making a deposit or placing a wager, you agree to comply with these terms. If you do not agree with any part of them, you must not use the website or its services. Additional game rules, payment conditions, promotion terms and responsible gambling information may apply. Where additional rules apply, they form part of these terms.

You are responsible for reading the current version of these terms before using the service. We may update, amend or replace the terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security needs or operational practices. The updated version will apply from the date it is published, unless a different effective date is stated. If you continue to use the website after an update, you accept the revised terms.

Eligibility and lawful use

You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. It is your responsibility to check the laws that apply to you before using the website. We do not invite or permit access where gambling services are unlawful or restricted.

You must provide information that is accurate, complete and current.
You must use the website only for lawful purposes and in accordance with these terms.
You must not use the service if you are subject to a gambling exclusion, restriction or other legal prohibition.
You must not allow another person to use your account.
You must not use the website to facilitate fraud, money laundering or any other unlawful activity.

2. Accounts, identity and security

Some features may require you to create a personal account. You may generally hold only one account unless we expressly agree otherwise. An account must be registered in your own name and must not be created on behalf of another person. Duplicate, linked or incorrectly registered accounts may be reviewed and may be closed in accordance with these terms.

We may ask you to complete identity, age, address, payment method or source-of-funds checks. These checks may be required before an account can be opened, before funds can be withdrawn, or at another time during the customer relationship. You agree to provide reasonable information and supporting documents when requested. Information must be genuine, readable and not altered.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You should use a strong password, avoid sharing access details and notify us promptly if you believe that your account has been accessed without permission. We may ask you to reset account credentials or take other security measures where we identify a risk.

You must not transfer, sell, lend or otherwise make your account available to another person. You must not use another person’s payment method or account without appropriate authorisation. If account information changes, you should update it so that our records remain accurate.

Account review and closure

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification cannot be completed, activity presents a security or compliance concern, or continued access is not appropriate. We may also restrict access where required by law or by a competent authority.

If an account is closed, any remaining balance will be handled in accordance with applicable law and any necessary verification or compliance checks. Funds may be withheld or reviewed where there is a reasonable basis to suspect fraud, unlawful conduct, a breach of these terms or an attempt to avoid a restriction. We will not be responsible for losses caused by inaccurate information or unauthorised use resulting from your failure to protect your account.

3. Deposits, wagers and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. The name on a payment method may need to match the name registered to your account. We may decline, reverse or review a transaction if it does not meet our security, verification or compliance requirements.

You should ensure that deposits are made deliberately and that you understand the amount being deposited before confirming a transaction. Deposited funds are intended for participation in the services and must not be used for unlawful purposes. You should not deposit more than you can afford to lose.

You are responsible for checking transaction details before confirming a deposit or wager. Once a wager has been accepted, it may not be cancelled unless the applicable game rules, promotional terms or legal requirements allow it. A wager may be voided, corrected or reviewed where there is a technical error, obvious pricing or display error, system malfunction, suspected manipulation or another circumstance covered by the relevant rules.

Withdrawal requests may be subject to account verification, payment checks, applicable wagering requirements and other lawful controls. We may return funds through an approved payment method and may ask for further information before processing a request. Any third-party charges, currency conversion costs or charges imposed by a payment provider may be your responsibility.

Balances and transaction records

Your account balance should be treated as a record of funds available for use on the website. You should review deposits, wagers, wins, losses and withdrawals regularly and raise any suspected error as soon as possible. We may correct an obvious accounting or technical mistake. If an amount has been credited to your account in error, you agree that we may reverse it or recover it in a lawful manner.

Game outcomes are determined by the applicable game system and rules. Where a game result is affected by a confirmed technical failure, the result may be reviewed and the affected transaction may be cancelled or otherwise resolved in accordance with the applicable rules and law.

4. Promotions, responsible gambling and acceptable conduct

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility conditions, time limits, contribution rules, qualifying activities, withdrawal conditions or restrictions. You should read those terms before accepting an offer. If a promotion conflicts with these general terms, the specific promotion terms will apply to the extent of the conflict.

We may withdraw, change or refuse a promotion where permitted by law. An offer may be unavailable to some customers or payment methods. We may cancel a reward or remove promotional benefits where an account is ineligible, information is inaccurate, the offer has been misused or the promotion terms have been breached.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should set personal limits, take regular breaks and stop if gambling is no longer enjoyable or is causing concern. Never gamble with money needed for everyday expenses, and do not gamble while affected by alcohol or other substances.

Set a budget before you play and keep to it.
Do not chase losses or increase wagers to try to recover money.
Keep track of the time and money you spend gambling.
Use available account restrictions, breaks or self-exclusion options if you need help controlling your play.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may contact the available customer support channel if you want information about account restrictions, self-exclusion or safer gambling tools. We may apply restrictions where required by law, at your request or where we identify a responsible gambling concern. A restriction may limit access to some or all services and may not be reversible during the selected period.

Prohibited conduct

You must not interfere with the website, use automated tools without permission, introduce malicious code, exploit a vulnerability or attempt to manipulate a game or transaction. You must not use stolen funds, fraudulent payment details, collusion, multi-accounting or any other unfair method to gain an advantage.

5. Website content, liability and legal information

The website and its content are provided for general information and service use. We aim to keep information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, complete or current. Access may be affected by maintenance, technical problems, internet services, third-party providers or events outside our reasonable control.

You are responsible for obtaining suitable equipment, internet access and security software needed to use the website. We are not responsible for loss caused by your device, network, browser, payment provider or failure to follow reasonable security practices. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

Website text, graphics, logos, software and other materials may be protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website materials without permission, except where the law allows it.

The website may contain links or references to third-party services. Those services may have separate terms and privacy practices. We do not control third-party websites and are not responsible for their content, availability, security or performance. You should review the terms that apply before using an external service.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. By using the website, you acknowledge that information may be collected and used for account administration, verification, security, customer support, responsible gambling, legal compliance and service improvement. Communications about your account, transactions, security or important service changes may be sent through available account or website channels.

Complaints and governing law

If you have a concern about an account, transaction, game result or service, please raise it through the available customer support channel with enough information for the matter to be reviewed. We may request account details, transaction information or supporting evidence. Complaints are assessed fairly and may require additional checks before a final response can be provided.

These terms are intended to operate consistently with applicable Australian laws and any mandatory legal rights that apply to you. Where relevant, the laws and courts of the applicable Australian jurisdiction may apply. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you have questions about these Terms & Conditions, use the customer support or contact option made available on the website. The current version of these terms is the version published on this page.